TERRIBLE SERVICE
<p>I've signed up for a new business contract online, through the galaxy s8 pre order portal. First of all I waited 1 month for delivery since the day my contract was approved. Secondly I requested to port my cellc number long before the contract was approved.I even received an sms saying my port request has been successful. After 1 month I recieved the device and sim card, but the contract wwas activated on a new number. I informed the sales rep I was dealing with, she told me to buy a new sim card , send them the details, and they will port and activate it for me. The sales rep has been responding saying she is waiting for feedback from the swim swap department. Today I received an email,</p> <p> </p> <p>"Good day ,<br /> <br /> Trust you are well.<br /> <br /> I have still not received any feedback, You could kindly call 082111 customer care for assistance."</p> <p> </p> <p>I called customer care no one can assist me. I regret moving from cellc to Vodacom. Please sort my number porting out, as I will not accept a new number!!!!!, </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for responding, The person who called me, gave me the impression that my problem was going to be resolved, but today it is 2 weeks later and still no progress on my compalint. Please advise on when this matter will be resolved.
Thank you for responding, The person who called me, gave me the impression that my problem was going to be resolved, but today it is 2 weeks later and still no progress on my compalint. Please advise on when this matter will be resolved.
