Terrible service

On the 5th November went to vodacom store Parow centre to book in my device for repairs as it was broken they told me process take 2 to 3 days for me to receive my device but till today 27 November don't have my phone , according to vodacom insurance the consultant who booked my device used an incorrect imei serial number for them to pay for the damages everything must correspond went to the store to find out the insurance was telling the truth the serial number is indeed not correct the consultant told me he will call me back as soon as everything is sorted a week pass no call went to the store again apparently repairs sent the phone back when we check its an incorrect device thy told me they will sort this out with the repairs another week went by went to the store spoke to the store manager explained everything again she told me she will get back to me till now she didn't went to the store yesterday 26 November spoke to Ricardo another store manager the other one not there and she didn't inform him had to explain again the story he will wait for her to come back that's what he said am a customer have to pay another my bill for a phone I don't have.It is ********* and disgusting how Vodacom treats their customers.