WM
Winford M

1 reviews | Active since Nov 2018

22 Nov 2018, 15:08

Terrible Service

Vodacom at the Zone in Rosebank has the worst service, I have on countless times had to deal with them and they can never help with anything required. I went to enquire about my why my service was suspended and before I can get helped the staff first “have to” finish their own conversations with I assume is “more important “ than my query. And then with so much disinterest I get assisted. The attitude is disgusting and I get treated as if they are being forced to work. Sadly I work in Rosebank area and it’s my closest one, but luckily I can do to the one I’m the mall which seems to have much better service. I cannot recommend anyone to go to Voda shop in the Zone, rather walk further to the mall and get treated better and problems resolved.

0
Replies (2)
Vodacom
Vodacom's reply22 Nov 2018, 15:32
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply22 Nov 2018, 16:21
Official
Dear Winford, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards Ashwin Abdurahman Consumer Website Team(SA)    

Best regards,