Terrible service

vodacom you sold me a faulty phone which has gone for repairs 3 times already but still gives me the same problem. According to your policy,a phone should be fixed 3 times within 6 months before replacement and if its not fixed then it should be replaced, which is the case with my phone. i have gone to centurion to report this fault for the 4th time and im told that it will be booked in again into their repair center, when they should actually be replacing it with a new one because clearly the fault is beyond them.

its been two months now that my phone has been in and out of their repair center. im actually paying for a phone that im not using for two months now. the phone doesn't even feel new anymore because its being opened and closed,moved from one place to another and touched by everyone, like really?

vodacom you dont live by your policies and values, you call us valuable customers but your service is wack.