Terrible service

Terrible experience with Vodacom fibre as we have been struggling for more than 2 weeks trying to get our connection sorted after moving even though Vodacom charged us for the whole of April at both adresses. Terrible client support and no follow ups or information from the company and technicians straight up lying saying the unit we have is the correct one just to put on the case 2 days later that we have the wrong one but won't do anything to help us get it sorted, this is terrible service from Vodacom. They even keep trying to shift the blame to Vumatel but we aren't a Vumatel customer we are Vodacom customers.