LN
Lister N

1 reviews | Active since May 2017

01 Jun 2017, 08:14

Terrible service

<p>I had a contract with Vodacom since 05/04/2016 which they charge me R208.00 then on 21 March i took an additional contract for R349.00 thus when the bad service started. I got debited left right and centre with wrong amounts surprisingly when i call them its either im given wrong information and they end up refering me to the branch. What is the difference between the call centre and their branches?? Last month i was debited on 28 April instead of the 1st working day that caused the debit order to reverse, they doing it purposely inorder to have that extra R100 penality. Wow what a phathetic service ever? I had to make cash deposits and the last R160.00 on 28/05/17 as my phone was blocked but now they added that R160.00 to my current bill ended up debiting R807.98 instead of R647.98, which caused my account to be overdrawn again- now bank charges and they will also add their R100 penalty. This is a money making ****, please sort out your mess and pay me for the bank charges R115 you causing for unpaids. I no longer need them to debit my account will pay cash, opting for early settlement and switch maybe to other networks. This is a wake up call for a change due to pathetic service from such service provider i thought its reputable. People be on lookout for such pathetic services!!!!!! Its A Reap Off</p>

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2017, 09:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team