Terrible service

Item: Vodacom
Rating: 1
Author: Amanda R

Being billed monthly for a product that no-one seems to be able to locate on the system. Every time the call center is contacted different/ incorrect feedback is been given. Not to mention the system does not allow them to see 2015 contracts, what happens to queries on 36 month contracts? Ask to speak to a team leader, the call gets dropped! Absolutely terrible service. I will definitely not be renewing any existing contracts!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Sept 2018, 07:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply05 Sept 2018, 07:21

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

10 Sept 2018, 11:34

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

Vodacom's reply10 Sept 2018, 11:34

Official

Dear Customer,

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

Terrible service

About

Community

Businesses

Follow Us