Terrible Service

<p>In November 2016 I did an upgrade online, like I did in April 2016.</p> <p> </p> <p>First of, I had to call 3 times before I finally got an answer after waiting 2 weeks for my delivery. First it was sent back, cause the couriers apparantly couldn't get hold of me. They were never here, as I am the only one working at the said address. Call centre said they will send it again. 2nd Time I phoned, they had no record of my upgrade. They said someone will get back to me about this. Of course nobody phoned. 3rd Time I phoned, they said my parcel is on its way, still had to wait another week, though.</p> <p> </p> <p>Finally I got my parcel. Opened it and there is an invoice in the box. You charged met R1850 for the upgrade. I keep phoning and wanting answers but nobody can help me. Why R1850???? I had to pay this R1850, because you keep blocking my phone. You want your money, but you don't want to deliver the service we pay for. Now that it is paid, none of you is even attempting to phone me and sort this out. I cant' keep phoning you and keep holding on, I have a job to do. In 1 day I had to explain to 12 different people my situation. Finally I got an email adress I can email to, but to no avail. Only response I got was "I'm sorry, I can't help you. Please phone the call centre for assistance"</p> <p> </p> <p>I can't wait for my 2 contracts to expire next year. I have been a loyal Vodacom customer for 15years, but never will I renew my contracts with you.</p> <p> </p> <p>I am very disappointed that Vodacom's service has gone down the drain so quickly, appointing people and not giving the correct training. Or you just employ very lazy people.</p>