terrible service

I called Vodacom online on 10 May 2018 to initiate a contract with Vodacom. I was assisted by Lisa Jimmie. I sent through all the required documents and when I made follow up I was told everyday she is not available and there is no one who can assist me with processing my order. I finally requested to be transferred to supervisor who assisted me and told me everything is now uploaded onto the system and she is awaiting approval. On making a follow up today she gave me an attitude and asked me what I want her to do, I said I need her to finalise the contract or cancel it if she is failing. She then said ok and hang up the phone. When I made a call to ********** trying to ask them to help, I was told she cancelled my application. I waited from the 10 May, this is affecting my profile score and on the 25th she decided to cancel my application after I have sent all the required documents. I will never deal with Vodacom online ever again