PM
Phumla M
1 reviews | Active since Nov 2013
12 Dec 2024, 09:17
TERRIBLE SERVICE
I have had a terrible upgrade experience that has left a bitter taste in my mouth. I did an upgrade on 28 Nov 2024 - got the Honor 200 lite at black Friday price of R289 (original deal was R379). The phone was sent to Ram Couriers on 30 Nov. There was absolutely no attempt to deliver to me and the phone was returned to Vodacom on 7 Dec 2024. I called Vodacom on 5 December 2024 to ask about the hold-up they told me to wait for Ram, there was nothing they could do. I have been speaking to them since 9 Dec. I spoke to Phindile, Zinhle Muzi Ajud(Ashley) not sure and the manager Candice Hammond has not called me back.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Dec 2024, 10:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2024, 10:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
PM
Phumla M's updateReviewer Update
17 Dec 2024, 16:09Hi,
Its already 4 o'clock and Candice Hammond (the manager) has not called me back with a solid answer. I was promised a call on Tuesday and Ajud (the consultant) called me around 10 and promised the manager would call me in 2 hours. Nothing.
Guys, these delay tactics are really pathetic. I didn't do an upgrade for fun to be honest. My patience is wearing thin, bear in mind I have been waiting for this phone from 28 November. Must I wait for 2025 for a resolution? Or is it not coming. Extremely frustrated.
Its already 4 o'clock and Candice Hammond (the manager) has not called me back with a solid answer. I was promised a call on Tuesday and Ajud (the consultant) called me around 10 and promised the manager would call me in 2 hours. Nothing.
Guys, these delay tactics are really pathetic. I didn't do an upgrade for fun to be honest. My patience is wearing thin, bear in mind I have been waiting for this phone from 28 November. Must I wait for 2025 for a resolution? Or is it not coming. Extremely frustrated.
PM
Phumla M's update17 Dec 2024, 16:09
Reviewer Update
Hi,
Its already 4 o'clock and Candice Hammond (the manager) has not called me back with a solid answer. I was promised a call on Tuesday and Ajud (the consultant) called me around 10 and promised the manager would call me in 2 hours. Nothing.
Guys, these delay tactics are really pathetic. I didn't do an upgrade for fun to be honest. My patience is wearing thin, bear in mind I have been waiting for this phone from 28 November. Must I wait for 2025 for a resolution? Or is it not coming. Extremely frustrated.
Its already 4 o'clock and Candice Hammond (the manager) has not called me back with a solid answer. I was promised a call on Tuesday and Ajud (the consultant) called me around 10 and promised the manager would call me in 2 hours. Nothing.
Guys, these delay tactics are really pathetic. I didn't do an upgrade for fun to be honest. My patience is wearing thin, bear in mind I have been waiting for this phone from 28 November. Must I wait for 2025 for a resolution? Or is it not coming. Extremely frustrated.