DS
Dikeledi S

1 reviews | Active since Aug 2014

06 May 2017, 09:04

terrible service

<p>I am writing a second review because I feel that vodacom is taking me as fool. I as m not being told about my ********** when will it be activated nor are they getting in contact to sort this mess that their uneducated agent caused. My line is still down after it was cancelled by that upgrade department agent since Wednesday 3 May. They promised my line will be up again on Thursday or Friday but it is Saturday and my line is not up and running. I must say for a big brand, you sure have terrible service.</p>

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Replies (1)
Vodacom
Vodacom's reply06 May 2017, 10:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team