GT
Gertrude T

1 reviews | Active since Mar 2009

02 Mar 2018, 09:26

Terrible service

i have been called by vodacom sales person asking me if i will be interested in wifi router, i agreed, i was told it will be delivered in 3 days, its been 10 days since i received the call, when i call them they tell me that Ram couriers says they cant locate my address, its a bit weird because the very same ram courier delivered my dischem parcel two weeks back and am still at the same address, this is putting my business on hold as i have cancelled the data contract i had thinking that i will be having the wifi by now. what was the reason for calling me and sell that to me? i never even received a call from ram couriers asking for directions

0
Replies (3)
Vodacom
Vodacom's reply02 Mar 2018, 09:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

GT
Gertrude T's update06 Mar 2018, 21:19
Reviewer Update
i got a call from vodacom yesterday the 5th march to be promised that my issue will be followed up with ram couriers and i will get feedback , still nothing, the worse part is that when they call me they told me that they tried my number before but to my surprise there isno missed call on my phone , so it means someone is lying . coming to think that i was on cell c and had to switch networks to vodacom thinking that they are the best network, this is the worst nightmare ever
Vodacom
Vodacom's reply22 Mar 2018, 09:07
Official

Good day Gertrude,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo

Best regards,