Terrible service

I am posting for a co worker. He is trying to get a new phone and vodacom won’t aprove him due to the business email that doesn’t end with .co.za , my personal opinion, how is this valid or fair this is straight up ridicules and I will never regret moving from their services to Telkom who gives a lot better service the lady was rude and couldn’t even explain as to why she just didn’t want to work nor help.