TERRIBLE Service!

I took out a contract for my mom in 2016 @ R199pm. Problem started when i had to pay R29 extra in November - no explanation, I accepted it. Made a mistake when I selected a 'recurring bundle' which I couldn't reverse/stop immediately - so a 1gb is R149 right and my subscription is R199 and December my bill comes out to R596.99 which I did not pay because I could not understand why!!! I called vodacom numerous times and they sent me incorrect invoices, never really got an answer until I spoke to one of your consultants telling me that my bill was infact R496.99 and the R100.00 was for the unpaid charge yet the first time vodacom tried to debit was with the R596.99 and I check my statement which shows R596.99 + an invoice of a R100.00 so that means Invoices for: December R596.99 + R100.00 = R696.99 ????? January R348.00 (R199 + R149)

Total - R1044.99 Paid

I feel totally ********** with no explantions and bundles that cannot be stopped.

Secondly, my mom only uses whatsapp so on the 1st of each month she would buy the 1gb bundle (deduced from the airtime) but now there are vodacom live subscriptions of R7 per day which they said have been stopped when I called in January, R0.50 charges for every sms (WHAT SMS?!) and best part is the private number calls that somehow someway deduct airtime and the constant airtime advance deductions - why does she need advanced airtime when she's got airtime? hell, she doesnt even know how to go about doing it. She complains everyday that her airtime is being deducted. A consultant put a lock on advanced but everyday since then R11.00 is still being taken. Logged a query with Ref: 1 - ********** ********** , got an sms saying its resolved - how do I see whats been resolved?

1. I WANT AN ANSWER FOR DECEMBER'S INVOICE 2. I DO NOT WANT THE 1GB RECURRING BUNDLE ON THE 1ST OF FEBRUARY 2018 3. UNSUBSCRIBE MY NUMBER FROM CONTENT - VODACOM LIVE! 4. I WANT A TOTAL LOCK ON ADVANCED AIRTIME 5. I WANT REF; 1 - ********** ********** TO BE EXPLAINED TO ME 6. I WANT MY SUBSCRIPTION TO BE R199 - EXACTLY WHAT I SIGNED UP FOR