TERRIBLE Service!

On the 22nd of December I phoned Vodacom's cancellation department to cancel my contract as I wanted to switch service providers because of a better deal. So as I was talking to the lady, Nozipho Ngwenya, to cancel my contract, she offered my something slightly better and I accepted the offer. I chose the Samsung S8 Coral blue. She said that the phone will be delivered by the following Friday. Friday came and nothing was delivered. I followed up and she phoned me back on the next day (30 Dec 2017) and said the courier was hijacked. She made arrangements that the new phone will be delivered in the coming week. The following week came, no delivery. Then she informed me a week later (5 Jan 2018) that the colour I wanted was not available. Why only a week later she informs me of this?? Why could I not have been told on the 30th of December 2017 when she last phoned me there is no Coral Blue available?

I initially contacted Vodacom to CANCEL my contract. But I accepted this deal that Nozipho offered me as i though that it would be convenient for me. IT HAS NOT AT ALL BEEN CONVENIENT.

I followed up with her on the 8th of January 2018 stating that I DO NOT want to proceed with the upgrade as the phone has still not been delivered and of the wrong impression that was given that the Coral Blue was still available.

Nozipho offered me a better deal than the previous. Stupid me, I took this deal.

Today is the 9th of January 2018. I still have no phone. Still no confirmation as to when the phone will be delivered. No follow up. NADA.

I AM MOST DISAPPOINTED!

This has been a complete waste of my time.