Terrible Service

I'm very disappointed with Vodacom Online. On the 26th November 2017 I upgraded my contract online and the order was confirm via my email. The email also indicated that someone will contact me to finalise the order. After four days without getting any call from Vodacom I decided to give a call. During the call I was told the phone will be delivered within a week by a courier company (RAM).

After I awaited almost 10 days without getting my order or call from Vodacom or Courier comapny I decided to call them today. Although a call was answered after 1 hour but somebody managed to answer it at last. Sadly I'm told that the phoned has been returned back to vodacom buy RAM company because my address was incomplete. This is crazy!!! Surely someone from Vodacom or RAM was supposed to call me and rectify the issue!!! And now I'm told that if I re-order I won't get the phone on the same amount (R99/Month) because it is no longer on special. This time around it will be R199/month). How ridiculous is that!!!

So I can't subject my self to such a horrible service like this in this Century. I'm planning to cancel my two contracts with Vodacom and get a better service somewhere else.

Regards

Irvin