Terrible service

<p>I called on the 11th of April and was assisted by Tanda. Ref nr I- ********** ********** . I asked that I dont want my invoice combined, as I claim from my company and need the invoices to be separate. I asked for April onwards to be sent to me as separate invoices. I was told the turn around time would be 24 to 48 hrs. When I phoned again this morning, I was told my query was logged to the incorrect department, and they re-logged it today. Turn around time would be 7 working days. I am going on maternity at the end of April and need to submit my invoices before then. I asked what could be done to speed this up seeing as I was not at fault, but was told nothing could be done. This is unacceptable. Where is the customer service?? A week went by, and nobody did anything about my query?? Account nr I ********** -6</p>