Terrible service

Reference number 1 - ********** **********

Apparently somebody tried to **********ly open a contract on my name which caused my account with vodacom to be cut /frozen/pending whatever. Trying to find this out was very difficult as nobody wanted to help.

They call centre is useless. They were unable to help. Couldnt tell me anything.All they did was tell me to email the ***** department to query. Account is flagged cant say anything. I did email (the agents never explained any process or what needs to be done). So i Just emailed to find WHY and what is going on.. Which i have never received a reply to.

I eventually called and asked for a "manager" who gave me abit of info about what was going. He explained what i need to send to the ***** department with the ref above. Which i did. Got an affidavit and everything.

Its been months. My account is still cut /frozen whatever. I have never been contacted by Vodacom. I want my contracted ended as soon as possible.

This **** needs to be sorted out now. Its ridiculous.