Terrible service

<p>My son's samsung Tab A tablet was taken in for repairs at Vodacom shop Cape gate which was send to Vodacom Tygervalley Repairs for the actual repairs. This was on the 22 February 2017 and we still dont have it on the 16 April 2017. I have hit a brick wall and nobody at vodacom is willing to help m at all. The tablet is a contract whcih i cant cancel without penalties, but i dont have the tablet and let alone i dont know where it is whcih vodacom doesnt give a dam as i am still paying. This tablet is a necessity as my son uses it for school whcih by the way he wrote exams without it and now the schools are opening on tuesday the 18th April and he will still not have it. Can someone help me please and please dont let it be Cassandra, she was no help at all before. I know that i dont matter to a company as big as vodacom but please just cancel my contract without penalties and i will forget i ever dealt with vodacom so that i can move on in peace. My job number is ********** 2</p>