SM
Sumaya M

1 reviews | Active since Jul 2011

02 Nov 2017, 14:33

Terrible Service

I thought that insuring my cellphone with my network provider would make my life easier in the event that I claim. But clearly this was just a dream. I dropped my phone of at Vodacom Repair Cresta for repair on a cracked screen and nearly 2 weeks later I still don’t know what is going on. The lack of feedback received from Vodacom is truly disappointing.

0
Replies (2)
Vodacom
Vodacom's reply02 Nov 2017, 15:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 Nov 2017, 14:26
Official

Dear Sumaya

I trust that you well.

As discussed on the telephone, please note this issue has been resolved.

Regards,
Vodacom Consumer Website Team

Best regards,