Terrible service.
There are three parties involved in this complaint, Vodacom, CellC and iStore, however only Vodacom will be discussed. About two weeks ago I app**** for a contract at iStore Woodlands, the consultant wrongly informed me on how to do a number porting which has caused for a couple of extra trips back to Woodlands to sort his mistake out, I’m then referred back to Vodacom who can’t manage to port my number due to an employee at Brooklyn not having done it right the first time, now the assistant manager at Vodacom Menlyn informs me that they will have to do a port history reset which may take up to 48hrs, which forces me to go onto a prepaid sim and create more expenses in terms of airtime and data. This total wreck of service and lack of knowledge have wasted two weeks of my time and money trying to fix your mistakes, I wish you guys could start taking customer service seriously and also train your employees properly.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Stefan Kunz
We are sorry to hear of the circumstances under which your posting has reached us.
Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.
Kindly respond to the email I sent to resolve this matter.
Kind Regards
K H
Vodacom Escalation Support Team
Best regards,
Dear Stefan Kunz
We are sorry to hear of the circumstances under which your posting has reached us.
Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.
Kindly respond to the email I sent to resolve this matter.
Kind Regards
K H
Vodacom Escalation Support Team
Best regards,
