Terrible service!

I called Vodacom yesterday to apply for a new contract but they informed me that my last contract were at their pre legal department and I can not get a new contract. So this morning, I called their legal department and the lady told me that my account is up to date and she doesnt know why it is at the legal department and also not why I cant get a new contract. She said " call them again and ask them what the real reason is why they wont give you a new contract". So she put me through to the sales dept again. The guy told me that the system needs so update and it may take up to 72 hours buy it depends if the pre legal dept updated my info. The thing is, I made the final payment of my previous contract a month ago allready so my info was supposed to be correct. I dont understand how they do bussiness, other places bend over backwards for a sale, but they couldnt care less. I am so dissapointed and wont recommend them to anyone!