Terrible service

<p>I migrated to Vodacom a few months ago after being with my previous provider for many, many years, as they are advertised as the best service provider. I was on prepaid for a whilst but decided in March to enter into a contact again and approached the Welkom Square branch to assist.</p> <p>I was informed the phone I want isn’t available and decided to wait till 1 April which was when the LG G5 would apparently be in stock.</p> <p>I was called to come collect my phone on 4 April but when I got there, it was not as advertised as no LG Care package was given instead the dealer wanted to charge me for a cover. On making them aware that the phone is advertised with a care package I was informed that the wrong phone had been ordered and it would be returned and the phone with the care package would be ordered and that this would take 3 days. Now I am told that the phone is still in stock but that head office is refusing to send the care package as the dealer is meant to give me a cheap cover and case, which they have in store. Unacceptable! I want what is offered in writing in the booklet or else Vodacom will be losing me as a customer. Wonder if that would even bother them though given the size of the company??</p>