Terrible service

<p>Good day to whom it may concern!</p> <p> </p> <p>I have been a client of vodacom for the past 4 years now and i was a very happy client, but they have become a very bitter taste in my mouth. I was retrencehed a few years ago and missed some of my paymets and if you dont make payment they cut your lines and that was my own fault. Now i have found they made a mistake on my bill and i phoned them on the 29th of March to notify them of the mistake and that they are double billing me on my secod number on my contract. And i spoke to a manager regarding my payment for the month of March, he advised me to make my normal monthly payment untill they resolve the problem. I am due for an upgrade and i connot because I owe them money, and its thier mistake and i have to suffer and they told me it should not be a problem to upgrade they will make a note on thier system. It is so funny when you owe them money they cut your lines but when they make a mistake on your bill and need to correct it they take thier time i undersatnd if it takes a week but its the 11th of April and nothing has been resolved yet. i am at that point to cancel my contarct. And i have so many people that are complaining about Vodacom aperantly Telkom mobile is cheaper and custemer service is better, at least i wont have them dropping the phone in my ear. i have had it if they cant help me then thats it. I know i might not be a blip on Vodacoms radar and they are going to say fine cancel your contarct we have many more clients i know that they make more than enough money. but if they dont make their client service queries better or resolve it faster they are going to lose alot more clients.</p>