EO
Estelle O

1 reviews | Active since Apr 2017

09 Apr 2017, 07:38

Terrible service

<p>I went to vodacom on tuesday the 4th of april 2017 at the bridge in greenacers to appy for a contact . I was told I would hear if it was approved the next day . Since then I did follow up twice onky for them to tell me that they have lost my paperwork . They then refer me to the offer branch where I sit for an hour and a half for the man to tell me in one minute theres nothing he can do . I find it very negligence to loose someone documents . Very disappointed </p>

0
Replies (2)
Vodacom
Vodacom's reply09 Apr 2017, 07:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Apr 2017, 11:35
Official

Dear Estelle Oosthuizen,

As per our discussion, the matter has been addressed.

Regards,

UW