Terrible Service

My cell phone is due for an upgrade, and I phone the upgrades department on the 12th of September to upgrade my contract. I asked if they can match a Cell C deal and the consultant said it would take 12-48hours and that they would get back to me. After 2 days I phone back, and they said that they will get back to me atfer 12-48 hours.

Up to this day 26 September, Vodacom has not phone me back once. I have phoned the so many times, that I have capped my monthly allowance of call center calls, and can only phone them again after the 2nd of October.

I have spoken to Susikani and her manager probaly 5 or 6 times, and every time there is a new excuse. I phone her again yesterday and she promissed to phone me today, come today again no call from vodacom and when I phoned in they said she is not working today, the placed the call on hold for 20min to sort it out, and then just dropped the call.

Can someone from senior management please contact me.