Terrible service

I have signed cellphone contracts with Vodacom for the past 11 years. Over the years I have signed for about six cellphone contracts at a time. On the 31st of July 2017 I requested a new contract after one of my contracts ended. I was told that RAM couriers will deliver after 3 to 7 working days. On the 3rd of August I got a call from RAM and I was told that they will deliver soon. To date, nothing has been delivered to me. I contacted RAM couriers and I was told that the handset has been returned to Vodacom. When I asked reasons why it was returned to Vodacom I was told that is the instruction they received from Vodacom. I contacted Vodacom and I was told that the phone was returned to them and I have to reapply after 3 months. That is nonsense. It appears to me like they are doing me a favour when I sign a contract with them. This is good riddance for me. Vodacom might as well keep their handset with consultants who have terrible customer service and incorrect billing of invoices.