DVDW
Diana Van Der Westhuizen

1 reviews | Active since Mar 2017

31 Mar 2017, 15:37

Terrible Service

<p>Needed a phone asap!!!! Bad attitude over the phone was arrogant and did not listen or answer my questions clearly. I have always been a vodacom customer but that is it when my contracts is finished i am moving. Will rather go buy a phone cash somewhere else because of the urgency than dealing with Gert!</p>

0
Replies (3)
Vodacom
Vodacom's reply01 Apr 2017, 06:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DVDW
Diana Van Der Westhuizen's update01 Apr 2017, 08:21
Reviewer Update

I am not interested to do new business with you I went to makro and bought a phone cash. Like I said will not be renewing! Been with vodacom since 2001 and every year same thing when we upgrade bad service I would have cancel previous time but my phone broke before contract was finished and I was already eligible for upgrade but next time I will not make that mistake again. Vodacom is **** every month I have to phone for a statement and then the stupid consultants tells me I have to phone every month they can't update system to indicate I want email statement what a load of ****!!!! So don't phone me I am done with you guys!

Vodacom
Vodacom's reply03 Apr 2017, 12:06
Official

Dear DVDWest,

The number on the posting is incorrect.

Feedback will be sent via email.

Regards,

Cassandra