DP
Debbie P

1 reviews | Active since May 2016

13 Mar 2017, 07:51

TERRIBLE SERVICE!!!

<p>I received a phone call from Vodacom that my account is in arrears. I had to go to Vodacom on Saturday and had to pay an amount of R839.00. For some unexplained reason Vodacom did not debit my account. There is no reason for this. I checked my bank account balance and there was enough money. All my other debits went through. This is the THIRD TIME this has happenend. I have to go in a Vodacom branch to correct this. I have already cancelled my son's contract and my tablet. After this incident I am going to cancel my contract as well. This is very poor service!!!</p>

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2017, 09:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team