HH
Herman H

1 reviews | Active since Mar 2017

09 Mar 2017, 13:50

Terrible service!

<p>Yesterday my photo was disconnected, after contacting Vodacom numerous times and visiting a Vodacom branch I was told it was a administration error due to a migration, and it was reconnected. Today it is disconnected again and when I contact now I am told my account details are not valid (although same as yesterday) and therefore I cannot be reconnected. I am a surgeon on call and need a working phone. Terrible service. </p>

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Replies (1)
Vodacom
Vodacom's reply09 Mar 2017, 14:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team