terrible service

<p>I am extremely fustrated and lost all hope with vodacom. I received a sms on 23 February 2017 stating, get double your data everytime you buy a data bundle on the latest My vodacom app. Bonus data will be loaded within 24 hours.</p> <p> </p> <p>On 28 February 2017 I bought 1gig of data through the app which was R 149.00. On 3 March 2017 the data was still not added onto my phone, I called vodacom customer care on 111 three times on Friday 3 March and every single person I spoke to said it will be loaded within 24 hours, it has now been more than 72 hours and still nothing has been loaded. I called back 20 minutes ago put my on hold when i requested to speak to her manager and then after being put on mute for 7 minutes the call was dropped. I called back and the lady that i spoke to said that it takes 7 working days. Why is everyone giving me false information, don't the vodacom call centre agents get trained property. All the agents should go for the same training so they can all tell everyone the same correct story.</p> <p> </p> <p>Every day I have been noticing that R 4.00 has been debiting from my airtime on Friday 3 March 2017 when I called with my data problem I queried this problem as well. The 1st gentleman told me that I need to go on the vlive app and unsubscribe myself - I went on the app and could not do that so I phoned back, spoke to another gentleman and he told me that he needs to send through a request on his side and it will take up to 24 hours to get cancelled - I phoned back a 3rd time and spoke to a female this time - she told me that I need to dial *111hash and go to play nw and then unsubscribe which I did and nothing worked.</p> <p> </p> <p>When I called a few minutes ago the lady I spoke to said that a request has been sent and it can take up to 7 working days if the request goes through successful. So R4 airtime will keep debiting from my account every blady day.</p> <p> </p> <p>I have had nothing but problems with vodacom in the last few months and I wouldn't recommend this service provider to anyone. </p> <p> </p> <p>Terrible service from not just 1 vodacom call centre agent but 4 different call centre agents</p> <p> </p> <p> </p>