Terrible Service

<p>My line has been suspended and all customer care is telling me is to call solution department and tell them to increase my limit. How was my threshold passed if I have a top up contract and my payments are made in advance. </p> <p> </p> <p>Cusotmer care cannot connect me to a supervisor or manager. </p> <p> </p> <p>Solutions department tells me managers are doing paperwork and supervisors cannot help. </p> <p> </p> <p>I need this sorted immediately. I have cancelled one contract and have one to still cancel. I really don't feel like doing early termination!</p>