Terrible service

A new contract was opened in my name in March and Vodacom confirmed it was ***** more than a month after my initial complaint. On 9 May I was advised that I will be refunded within 14 working days. Almost double the time has passed and I have still not been refunded nor have I received any feedback. Through their inefficiencies, Vodacom allowed ***** in my name, debited my bank account three times without my permission and now are dragging their feet to reimburse me.