Terrible service

<p>To whom it may concern</p> <p><br />I have a few issues that I need to have dealt with and addressed. On Saturday 18 February 2017, I came in store with my dad to upgrade his contract. We were told that we would qualify for a charger or VR headset through the Samsung Rewards app. However, it states that there are no rewards that we qualify for. I called the store now and one of the ladies mentioned that it was a limited offer for the first 1000 customers. At no point had the lady that assisted my dad and I on Saturday with the upgrade make mention of this.</p> <p><br />Secondly, I had to assist my dad and do the sim swap via the Vodacom Contact Centre myself as nothing was done on Saturday. This was done yesterday morning.</p> <p><br />I am truly appalled at the level of service received.</p> <p><br />Regards </p> <p><br />Mr I Cassim</p>