1 reviews | Active since Nov 2015

10 Feb 2017, 14:59

Terrible Service

<p>My wife is a new client at vodacom, port from Cell C because of poor services. She got her contract on 20 January 2017 and now she is trying to take another contract, Vodacom just say that she can't have more than one line activated, so they declined it. It is absolute terrible services. What the hell??? Defnitely thinking about cancelling this new contract also!!!</p>

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Replies (4)
Vodacom
Vodacom's reply11 Feb 2017, 06:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Feb 2017, 16:00
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have escalated this issue to the Sales Support Team for further assistance and feedback.

Regards

Roderique Lategan

's update16 Feb 2017, 11:52
Reviewer Update

Just want to say a great thank you for Riaz Hamid at Vodacom. He really did go out of his way to assist us.

's update20 Feb 2017, 14:17
Reviewer Update

And again I need to consult Hello Peter. Trying for a week to Port my Cell C number to Vodacom. In store they said that it will take place on 16/02/2017 at midnight, but today I phoned Vodacom in Klerksdorp and they said that it still shows pending. What is going on!!