1 reviews | Active since Jan 2017

27 Jan 2017, 14:32

TERRIBLE SERVICE

<p>I cancelled my Vodacom contract in September 2016. In October 2016 Vodacom subtracted about R370 from my account. I've been calling them TIMEOUSLY to get my refund. The call centre put me through from one person to another and NO ONE seems to know how I can get my refund. I sent my bank statements as proof of my bank account on 25 November 2016. The call was cut several times and it is SOOOOOOO frustrating. Don't your people get proper training or what's the problem???? I was on the line for an entire hour, and stil no luck! You are welcome to go listen to my call if it was recorded. You have no problem taking my money, but as soon as you have to refund a client, it is an issue!!</p>

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Replies (2)
Vodacom
Vodacom's reply27 Jan 2017, 15:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Feb 2017, 13:34
Official

Dear Anele,

As discussed the matter has been resolved.

Regards,

Cassandra