Terrible service

<p>Dear Sir/Ma'am,</p> <p> </p> <p>I called Vodacom last week Wednesday, 18 January 2017 to process my upgrade. I ordered the iPhone 7 256GB. They advised that I can expect delivery on Friday, 20 January 2017 or Monday, 23 January 2017.</p> <p>On Thursday, 19 January 2017 I received a call from Vodacom to confirm the upgrade with me. It turns out that they had processed the incorrect handset. The supervisor rectified the mistake and assured me that he will process the correct handset and delivery can be expected by Friday, 20 January 2017 or Wednesday, 25 January 2017 latest.</p> <p>It is now Friday, 27 January 2017 and I have not received the handset. So naturally I called Vodacom today to follow up. They advised that the order was cancelled! I am absolutely appalled. I spent 20 minutes on the phone with Vodacom until eventually they advised that the correct handset will be processed and would be delivered next week.</p> <p>I am currently using an entry level phone and it has been extremely difficult doing business with this phone. Which is why it being so necessary for me to have received the new handset at the prescribed date. This is the worst service I have experienced from Vodacom. I find this unacceptable.</p>