1 reviews | Active since Jan 2017
Terrible service
<p>I have put a query to Vodacom in terms of the bill that i did received in November for the data roaming that i did received . this query is been lodge on the 09 December and until today they have not been able to revert to me with a response. I have sent numerous email and the only thing that they have been able to tel me is that my query is now with the roaming department . it is now almost getting to 2 months and they have not been able to provide details of how and why was i charge that amount of 3,661.63 rand .</p> <p>Until now nowthing has been solved .. </p> <p>this has been the worse service received and it is dispicable from vodacom not to be able to provide adequate service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have been contacted by Vodacom after i posted this review however till now they have not solved the problem.
This has become a disgrace in term of service and resolving matter . what is the roaming department doing. see email that i have received on the 26/01/2017.
Good day Robert
Thank you for your email. Please be advised that your query is still in hand with our escalation team. We request that they contact you to resolve this matter.
Nothing has been resolve until today.
shame on Vodacome ...
I have been contacted by Vodacom after i posted this review however till now they have not solved the problem.
This has become a disgrace in term of service and resolving matter . what is the roaming department doing. see email that i have received on the 26/01/2017.
Good day Robert
Thank you for your email. Please be advised that your query is still in hand with our escalation team. We request that they contact you to resolve this matter.
Nothing has been resolve until today.
shame on Vodacome ...