Terrible service 2 weeks complaining about same thing

<p>Terrible customer serviceim so fedup with vodacom already its just one thing after the other</p> <p> </p> <p>i rechangered R12 airtime on my phone wednesday i didnt recieve it</p> <p> </p> <p>i recharged R29 airtime on my phone Yesterday i didnt recieve it</p> <p> </p> <p>everytime i phone vodacom they keep on saying we are waitting for the sysytem to update</p> <p> </p> <p>i dont use moblie date on my phone cause i use WIFI at home</p> <p>today the guy says oh sorry mam we dont see your first recharge on the system and the second recharge was used on internet cause your mobile data is on</p> <p> </p> <p>i dont use mobile data on my phone when i dont have data on it</p> <p> </p> <p>so i would like to know how could i have used the airtime on data when my mobile data has been off since last week on my phone</p> <p> </p> <p>everytime i recharge i dont recieve the airtime and all they say is that it was used for data and i know that my mobile data has been switched off as im the only person using my phone<br />Share<br /> ********** 926782 []<br /> Follow<br /> ********** 926782 []<br /> Like<br />Leave a Comment<br />Write a Review<br />Report this review</p> <p><br />Oct 21, 2016<br />3 days ago<br />Official business reply:<br />Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing ****s.</p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p>Regards,<br />Vodacom Consumer Website Team</p> <p><br />Oct 24, 2016<br />1 hour ago<br />nkock:<br />You Know</p> <p>on friday i recieved a call from one af your consulatants saying you are going to give me mu airtime within the next hour that was on friday i still havent recieved anyting.</p> <p> </p> <p>today i recharged again and still the same prolem i dont recieve the crediits on my phone</p> <p> </p> <p>so i recharged 3 times already and i didnt receive the airtime</p> <p> </p> <p>when are you going to sort out this problem</p> <p> </p> <p>i just get the same reply and nothing happens</p> <p> </p> <p>this is really unacceptable</p> <p> </p> <p>i just recharged my phone with 1 GB of Data and i dont have any data showing on my balance</p> <p> </p> <p>i spoke to Rashida yesterday</p> <p> </p> <p>she said you will refund me with R55 airtime still nothing on my phone</p> <p> </p> <p>i went into the store at keywest shopping mall in Krugersdorp to check if anything could be taking my airtime and the cant see anything taking my airtime</p> <p> </p> <p>but everytime i recharge with airtime or Data i dont recieve the credits on my phone</p> <p> </p>