JF
Jeanine F
1 reviews | Active since Sept 2017
31 May 2022, 12:00
Terrible service!!!!
Logged a call at 8pm last night with no internet connection. We had internet and all of a sudden nothing. It's 12h00 now the next day, problem still not resolved. When I complained, the guy at vodacom said if I'm not happy, I must cancel my services. This is how important customer service is to them!!!!
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Replies (3)
Vodacom's replyOfficial
31 May 2022, 12:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 May 2022, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JF
Jeanine F's updateReviewer Update
31 May 2022, 15:40Your service is useless!!!!!!
JF
Jeanine F's update31 May 2022, 15:40
Reviewer Update
Your service is useless!!!!!!
JF
Jeanine F's updateReviewer Update
01 Jun 2022, 16:42Correct, they were able to resort tge problem. Although, it does not make up for the inconvenience and frustration we had for the last 2 days. It cost me additional money to load data on my phone to be able to work from home as usual. As is why I use a 100mb line. Your team could have resolved this issue much quicker. I'm disappointed in the delay it took to resolve the issue, and the discomfort we had to experience. As a suggestion, I would like a discount on my internet for not being able to use it for 2 days. From Sunday, 20h00 till today 4pm.
JF
Jeanine F's update01 Jun 2022, 16:42
Reviewer Update
Correct, they were able to resort tge problem. Although, it does not make up for the inconvenience and frustration we had for the last 2 days. It cost me additional money to load data on my phone to be able to work from home as usual. As is why I use a 100mb line. Your team could have resolved this issue much quicker. I'm disappointed in the delay it took to resolve the issue, and the discomfort we had to experience. As a suggestion, I would like a discount on my internet for not being able to use it for 2 days. From Sunday, 20h00 till today 4pm.