IL
Itumeleng L
1 reviews | Active since Nov 2017
28 Dec 2020, 10:17
Terrible service
I have madw a payment to vodacom on the 23rd for my account to be reinstated, i have calling them ever since to get help n i even sent proof of payment to multiple email addresses and still i seem to get no help. This is upsetting how long should I wait for my account to be reinstated? Some consultants said in 24 hours some said in 4 hours the one i spoke to today just said she can't help me and gave me another email address
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Dec 2020, 12:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Dec 2020, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Itumeleng L's updateReviewer Update
28 Dec 2020, 14:27I've been waiting for too long call me on this number ***
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Itumeleng L's update28 Dec 2020, 14:27
Reviewer Update
I've been waiting for too long call me on this number ***
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Itumeleng L's updateReviewer Update
28 Dec 2020, 23:44I'm still waiting for the call back, I've sent proof of payment to multiple email addresses, i have tried making contact today and all i get is you guys will call me back, I've made payment on the 23rd, how long should I wait??? I should send proof of payment every day to different people??? Guys please sort this out this is not the service i expect from you
IL
Itumeleng L's update28 Dec 2020, 23:44
Reviewer Update
I'm still waiting for the call back, I've sent proof of payment to multiple email addresses, i have tried making contact today and all i get is you guys will call me back, I've made payment on the 23rd, how long should I wait??? I should send proof of payment every day to different people??? Guys please sort this out this is not the service i expect from you