Terrible service :( !!!!!!!!!!!!!!!!!

I have received extremely poor service from Vodacom regarding my home internet and mobile data contract. The connectivity at my home has been consistently unreliable, making it impossible to stream, make calls, or stay connected without frequent glitches. I first contacted Vodacom on 8 March 2026 and have made several follow‑up calls since then, only to be told each time that the previous consultant failed to log a query with the back‑office technicians. On one occasion, I was contacted by someone who claimed to be a senior consultant and assured me that a ticket had been logged and that technicians would contact me, but no one ever did. After calling again days later, I requested to speak to a manager and was assisted by a lady who was extremely rude and simply told me to wait for technicians, without offering any meaningful assistance. Today, I contacted Vodacom yet again and spoke to Siphesihle, who informed me that she would need to restart the entire process, including rechecking connectivity in my area. She placed me on hold for nearly 10 minutes, then returned to request my physical home address, and promised to get back to me before 15:30. As expected, this callback never happened. This ongoing lack of accountability, poor communication, and failure to resolve a long‑standing service issue is unacceptable.