CW
Candice W
1 reviews | Active since Apr 2011
14 Feb 2022, 16:18
Terrible Service
The service with Vodacom is ridiculous
Our home router has not been working since 3rd February, we have contacted you multiple times and every time you indicate that you will be sending out a technician to have a look, to date no one has come out to assist or even follow up.
We have also been waiting a year for fibre to be installed and nothing.
But when a payment is not made you are very persistent with countless calls for payment. How must we pay for this service?
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Replies (2)
Vodacom's replyOfficial
14 Feb 2022, 17:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Feb 2022, 17:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CW
Candice W's updateReviewer Update
17 Feb 2022, 11:56Good Day
Yes thank you it has been resolved.
Yes thank you it has been resolved.
CW
Candice W's update17 Feb 2022, 11:56
Reviewer Update
Good Day
Yes thank you it has been resolved.
Yes thank you it has been resolved.