PJ
Prinsloo J

1 reviews | Active since Jul 2011

14 Jan 2017, 16:07

Terrible service

<p>How dare vodacom put out a product that they know doesn't wor**** I'm referring to the my Vodacom app.</p> <p>1) It doesn't show accurate balances. You are better off using *111#</p> <p>2) Tried to buy a just 4 u bundle, 10 gig for 14 days @ 299, only for the app to tell me I can't because I am in arrears!? I know I am not. No problem let's phone 111</p> <p>3) No sir you are not in arrears. We can't get the bundle you want but here have a 5gig for R350 instead. Again ***!!! Here have half the data for R50 more</p> <p>You are seriously pathetic Vodacom. No way you will convince me you are not aware of the problems. Now I get *****ed again because of Vodacoms ineptitude!!!</p> <p>Fix it. Give me what I want and I expect a proper apology and compensation for the inconvenience! </p>

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Replies (2)
Vodacom
Vodacom's reply14 Jan 2017, 18:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Jan 2017, 15:56
Official

Good Day Mr Prinsloo

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

We have been in contact with Mr Jacobus P Van Jaarsveld and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Vodacom Escalations Support