Terrible service

<p>On the 09/01/2017, I received an sms stating that my data bundled had run out. I then purchased data amount R59.00=250 MB. My Data settings where on I medially received an sms after purchasing data that I have used out-of-bundle data to the value of R11 so far this month. I received an SMS stating that I have less than 98MB, without accessing internet or WhatsApp or any other form of data usage I received other SMS stating that my data has run out.</p> <p>I switched of my data settings on the 09/01/2017 after receiving the message that my data has run out within few minutes without using them and I phoned the call centre the following day 10/01/2017. When I phoned the call centre on the 10/01/2017, time 18h50, I spoke to Zimkhitha. I explained my issue/concerns with Zimkhitha she told me that she will escalate the matter and transfer my call, however she put me on hold for 20 minutes and my call got cut off. I phoned back just after 20h00, I spoke to Idzhine, I explained my data issue/concerns, Idzhine put me on hold, came back told me that he has checked everything on his side, he will escalate the matter and I will be refunded. Idzhine gave me a reference number 1- ********** 305273, he informed me that I will get a response within 48hours from Vodacom. I have not received a call up to now. I have since switch off my data settings from 09/01/2017.</p> <p>I would like someone to listen to those two call and assist me on my enquiry. I am really disappointed with the service I received on both call centre consultant. </p>