Terrible Service!

<p>I have been a Vodacom contract customer for +/- 6 years, in this 6 years I have never experience such pathetic service.</p> <p>Firstly I always upgrade my contract 2 months before the contract ends. So I upgrade it in 22 months instead of 24 months.</p> <p>My last contract that I had I always get 1G of data plus airtime – since I upgraded early I should always receive my data and airtime.</p> <p>However on the 1/01/2017 my data was not loaded – when I called Vodacom and asked whats going on I was advised that they need to check</p> <p>And reload my data and reimburse my airtime – howveer this takes 48 hours.</p> <p>So I waited 48 hours and called back I was on hold for the solution department for over 10minutes and I was advised</p> <p>Ø that my 24 months are over And im due for an upgrade</p> <p>Ø advised that I initially upgraded contract on the 8/01/2015 and therefore no data will be loaded (which is incorrect! Coz if I did upgrade on 8/01/2015 then that contract would be in effect from the 01/02/2015 and my first data would be loaded on the 08/02/2015. So I loose out on a month?</p> <p> </p> <p>I tried to explain this to the solution department they advised that I call the store and get proof so they can rectify this? Doesn’t Vodacom keep documents?</p> <p> </p> <p>I also logged a complaint on the facebook page were I was told that I need to email them – like what the hell can that person who manages the page cant copy & paste?</p> <p> </p> <p>vodacom I just upgraded my contract on the 3/01/2017 – if my contract was due on the 8/01/2017 why was it done on the 3/01/2017?</p> <p>The dates are incorrect – I know my contract is due for upgrade in april and I upgrade early-</p> <p> </p> <p>I will be moving my contract from you to another subscriber! As the service delivery is pathetic</p> <p> </p>