Terrible Service
<p>This is the email I sent to Vodacom on the 28th November and still NOTHING, I sent about 4 emails since then and still no reply from anyone there. They just do not care about their client base...</p> <p> </p> <p>"Hi Tshepiso</p> <p> </p> <p>As per our telephone conversation, I would like the following action to be taken</p> <p> </p> <p>I want the fee Vodacom charges for my itemised invoices to be refunded as I have not received a bill since my upgrade, I have called on many occasions to advise of my change of email address.</p> <p><br />I want a manager of the last consultant who helped me, before Tshepiso to call and explain why and what is going on and why invoices not sent monthly. I called and spoke to him and he assured me I would start receiving invoicing still NOTHING !</p> <p><br />I upgraded my account and as I was told that it should totally cover me I am now paying between 200 and 400 rand more. I feel I have been **** to and misinformed, I want to talk to someone about this URGENTLY, if not I will contact the ombudsman"</p> <p> </p>
Just a quick update, I just called Vodacome again to try and sort out, first I speak to Sihle, who as quickly as possible says sorry I can help in customer service you need to speak to subscriber accounts, I then wait for 17 minutes and 40 seconds and speak to Yolandi Williams who the says sorry you need to speak to Customer Service. This is dispicable service and I will cancel may account as soon as I possibly can. I will also contact the consumer ombudsman.
Just a quick update, I just called Vodacome again to try and sort out, first I speak to Sihle, who as quickly as possible says sorry I can help in customer service you need to speak to subscriber accounts, I then wait for 17 minutes and 40 seconds and speak to Yolandi Williams who the says sorry you need to speak to Customer Service. This is dispicable service and I will cancel may account as soon as I possibly can. I will also contact the consumer ombudsman.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mrs. Romy Nomis
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mrs. Romy Nomis
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Kulsoem
I am still not receiving invoices WHAT is going on????????????????????????????????????????????????????
Kulsoem
I am still not receiving invoices WHAT is going on????????????????????????????????????????????????????
Kulsoem
I am still not receiving invoices WHAT is going on????????????????????????????????????????????????????
Kulsoem
I am still not receiving invoices WHAT is going on????????????????????????????????????????????????????
romy-nomis:Kulsoem
I am still not receiving invoices WHAT is going on????????????????????????????????????????????????????
romy-nomis:Kulsoem
I am still not receiving invoices WHAT is going on????????????????????????????????????????????????????