MS
Madelein S

1 reviews | Active since Jan 2017

04 Jan 2017, 08:58

Terrible Service

<p>I have been struggling for months with my debit order to go off on the date which I asked for.</p> <p>Been calling customer care every month, been to several Vodashops, filled in forms ect, but still the problem is not fixed.</p> <p>Every time the debit order does not goe off I have to pay a fee of R100, which is alot if you consider the amount of times the debit order is returned, not to mention the way it looks on my bank account...</p> <p> </p> <p>Other problem, for some reason my husband's account debit order goes off from my bank account, how this happended no one can give my an answer!?!</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply04 Jan 2017, 10:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jan 2017, 15:52
Official

Good Day Mrs Madelein Stroebel

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email communication, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support