1 reviews | Active since May 2016

31 Dec 2016, 11:31

Terrible service

<p>Let me tell you about Vodacom lakeside mall. I took put a new contract on the 10th of december 2016. Two LG G5 phones. We then went on holiday. The fourth day the phone stopped working. We went to port shepston vodacom and asked them what to do becuase the one phone stoped working and the other has a defect on the screan it has a dent, they said we have to go back to lakeside mall for an exchange. When we finally got back from holiday i went to vodacom lakeside mall tbey then told me sorry the seven days is up they have to take the phone in for repairs. The port shepston branch said it will be an exchange now we have to gove the phones in. The one they took in and didnt even bother to look at the second phone. The employee that assisted us was agitated and seemed angry slamed the door and didnt seem to us if he was willing to help. So now we have to wait for one phone and then the other one they dont even want to take a look at. I am really going to search foe a new cellular provider seeing that in just a couple of years i spend R144000 with vodacomand they dont want to help.</p>

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Replies (1)
Vodacom
Vodacom's reply31 Dec 2016, 13:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team