terrible service

<p>I called the customer service this morning to get assistance with the connection of the Wifi router I had taken from vodcom in october and to my surprise the agent told me that my account is in errars, so I advised the agent that I had made an arrangement to have a debit order taken on the 17th of December which vodacom had failed to do, I then asked to speak to a supervisor but was told that the supervisor was in a meeting which I find very odd this always happens when you ask to speak to a supervisor, I was then transferd to the collections department and queried to why the debit order was not take out on the arranged date and i was told that due to a techincall error the debit order didnt go through which is not my fault in any way and was asked to go and make a manual payment which I find to be very digussting, I was then told by the agent that all my lines are active so it wouldnt be a problem to have the divice activated then was transfered back to the customer service department and again they tell me that they can help me because there system shows that my account in in arrears after trying to explain to the agent she then tell me that i will have to call back in an hour to check if the system is updated according to her the collections department and thier system do not work together which i find hard to belive that a big company like vodacom does not have an up to date system </p>